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FREQUENTLY ASKED QUESTIONS
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Continuing Care
Dental Supplies
Diagnostic Equipment/Tests
Emergency Medical Supplies
Exam Room Furniture
Exam Room Supplies
Gloves
Infectious Control
Medical Equipment
Miscellaneous
Orthopedic Supplies
OTC's
Pharmaceuticals
Reference Materials
Solutions
Sterilization Supplies
Surgical Instruments
Surgical Supplies
Tattoo & Piercing Supplies
Wound Closure/Laceration
X-ray Supplies
Q: What type of medical supplies and equipment do you supply?
A: We are truly a one-stop source for all of your medical supply needs
including pharmaceuticals, surgical supplies, medical equipment, diagnostics
and casting supplies.
Q: When can I expect to receive my delivery?
A: Stock items for orders received by 2:00 P.M. will ship the same day from Irvine, California. Delivery times vary by location, however you can expect to receive your delivery usually between 2-5 working days.
Q: Is Sterling large enough to meet my practice needs?
A: Sterling Medical Products has been in business for over 15 years. We carry over 50,000 products and distribute for all of the major medical product manufacturers. While Sterling is growing rapidly as a national supplier, our corporation’s team approach from the President to the shipping personnel allows us the flexibility necessary to accommodate individual or unique needs.
Q: Is it safe to order products with a credit card?
A: Absolutely! We use state-of-the-art encryption to protect your credit card. The padlock is your notification that our shopping cart is secure.
Q: Do you have a minimum order?
A: Sterling Medical places your needs first. If you need even the smallest shipment, we are happy to provide it.
Q: What are your shipping policies?
A: Shipments are directed to your various locations by UPS Ground. Overnight and second day shipments are available for an additional charge.
Q: What happens if I need to return a product?
A: We offer a 100% satisfaction guarantee. Products not meeting your requirements can be returned by contacting your account representative at: 1-800-966-3342. We will make all of the arrangements to have the product picked up and credited to your account. Returned goods must be in their original unopened packaging and in resalable condition.
Q: What about backorders?
A: If your order is placed on backorder, you will receive an e-mail notice with an estimated time of delivery. All backorders will be filled immediately upon receipt from the manufacturer.
Q: Do I have to order online?
A: Sterling Medical provides your practice with many choices to suit your needs. We offer Telephone Sales Representatives, Outside Sales Representatives, Online Ordering, or Customized Fax order forms.
Q: How do I know I’m getting the best pricing?
A: Our established Manufacturer relationships allow us to ensure the most competitive prices available in the industry today. Our increasing sales volume continues to produce greater buying power, and unlike many suppliers, we pass the savings on to you.
Q: What if I don’t find the item I need?
A: Simply contact one of our knowledgeable Customer Service Representatives at 1-800-966-3342. We have an extensive sourcing library available to you at all times.
Q: Is Sterling Medical publicly traded?
A: Sterling Medical is a privately held woman-owned business. At Sterling, we do not focus on our share price, we focus on you.
Q: What if I have questions that are not answered here?
A: Our Customer Service Representatives are available to assist you at all times by calling 1-800-966-3342.
Sterling Medical Products
8 Holland, Irvine, CA 92618 • 800-966-3342 • fax 800-966-1633
Please Note: We do not accept insurance as payment.
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